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Privacy Policy

At Zombie Ice Parties, we take the privacy of our customers very seriously. We collect only the necessary information required to fulfill orders and provide the best possible experience for our customers. This information includes name, shipping address, and payment information. We do not share or sell any personal information to third parties. We use industry-standard security measures to protect customer information and ensure that all transactions are secure. Our website also uses cookies to personalize your browsing experience. You can adjust your cookie preferences in your browser settings. If you have any questions or concerns about our privacy policy, please contact us.

Cancelation Policy

At Zombie Ice Parties, we understand that plans can change and that sometimes it may be necessary to adjust your party reservation. Our cancellation and rescheduling policy is as follows:

  1. Orders can be cancelled for a full refund up to 48 hours before the scheduled party date.

  2. Cancellations made within 48 hours of the scheduled party date will not be eligible for a refund. However, customers can reschedule their party to a later date with no additional fee.

  3. If a party is rescheduled one time, it can no longer be cancelled, but it is eligible to be rescheduled again.

  4. Our Party Experiences are rain or shine, unless there is a major weather event. In the case of a major weather event, we will work with the customer to reschedule the party experience.

  5. In case of any other unforeseen circumstances, please contact us and we will do our best to accommodate your needs.

We appreciate your understanding and cooperation with our cancellation and rescheduling policy.

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