At Zombie Ice Parties, we understand that plans can change and that sometimes it may be necessary to adjust your party reservation. Our cancellation and rescheduling policy is as follows:
Orders can be cancelled for a full refund up to 48 hours before the scheduled party date.
Cancellations made within 48 hours of the scheduled party date will not be eligible for a refund. However, customers can reschedule their party to a later date with no additional fee.
If a party is rescheduled one time, it can no longer be cancelled, but it is eligible to be rescheduled again.
Our Party Experiences are rain or shine, unless there is a major weather event. In the case of a major weather event, we will work with the customer to reschedule the party experience.
In case of any other unforeseen circumstances, please contact us and we will do our best to accommodate your needs.
We appreciate your understanding and cooperation with our cancellation and rescheduling policy.