At Zombie Ice Parties, we understand that plans can change and that sometimes it may be necessary to adjust your party reservation. Our cancellation and rescheduling policy is as follows:

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Orders can be cancelled for a full refund up to 48 hours before the scheduled party date.

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Cancellations made within 48 hours of the scheduled party date will not be eligible for a refund. However, customers can reschedule their party to a later date with no additional fee.

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If a party is rescheduled one time, it can no longer be cancelled, but it is eligible to be rescheduled again.

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Our Party Experiences are rain or shine, unless there is a major weather event. In the case of a major weather event, we will work with the customer to reschedule the party experience.

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In case of any other unforeseen circumstances, please contact us and we will do our best to accommodate your needs.

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We appreciate your understanding and cooperation with our cancellation and rescheduling policy.